Switching from Business to personal account

[Nelly1967]

Hi , I've been disabled since 2013 but EE still have me on a business account, every time I speak to customer service I tell them this but nothing gets done about it, I've been going round in circles for over ten years, can someone please help me with this issue, Tia,

[bristolian]

There's no access to individual customer accounts on this forum, but a conversion to/from business <--> personal account should be something can be done in one call to CS, with the process usually complete before you even terminate the call.

What's been happening in your case?