07-12-2023 10:54 PM
I dont know where to turn on this as EE dont seem to be doing anything. It seems back on November 9th, thats 5 weeks ago and counting, something happened to my account resulting in me not getting OTPs from my bank and couldnt log in. Later I discovered I am not getting voicemails and normal network texts were not getting through. Call waiting is not working and all calls to me are coming through as no caller ID. I can only make and receive calls. All this on a business contract!! Im not a new user and have had this phone since April 2023.
Ive called EE about 20 times over the last 5 weeks and they admit the problem is at their end but every time I call I get someone I havent spoken to before and have to explain everything all over again. Then I get asked have you tried switching your phone on and off!! Apparently Technical Level 2 have looked into it and passed it on to the 'back office', whatever that is! That was 2 weeks ago and I get no progress updates at all and havent a clue whats going on. I cant believe they are taking so long over this. I shudder to think how much work I am losing over this.
I did get temporary SIM card out of EE so I could do banking and deal with ongoing health matters from Suzanne in Tech 2 but I have tried to email her on the email address she supplied and get nothing back. Five weeks is a long time to endure a problem of their making without any personal updates at all.
Has anyone else experienced this at all?
Are there any further complaint procedures anyone knows about?
Solved! See the answer below or view the solution in context.
08-12-2023 09:10 AM
Hello @PANDARAM.
Welcome back to the community.
I am sorry to hear this has not yet been resolved.
When you have a moment please check your community inbox.
Katie
07-12-2023 10:47 PM
I dont know where to turn on this as EE dont seem to be doing anything. It seems back on November 9th, thats 5 weeks ago and counting, something happened to my account resulting in me not getting OTPs from my bank and couldnt log in. Later I discovered I am not getting voicemails and normal network texts were not getting through. Call waiting is not working and all calls to me are coming through as no caller ID. I can only make and receive calls. All this on a business contract!! Im not a new user and have had this phone since April 2023.
Ive called EE about 20 times over the last 5 weeks and they admit the problem is at their end but every time I call I get someone I havent spoken to before and have to explain everything all over again. Then I get asked have you tried switching your phone on and off!! Apparently Technical Level 2 have looked into it and passed it on to the 'back office', whatever that is! That was 2 weeks ago and I get no progress updates at all and havent a clue whats going on. I cant believe they are taking so long over this. I shudder to think how much work I am losing over this.
I did get temporary SIM card out of EE so I could do banking and deal with ongoing health matters from Suzanne in Tech 2 but I have tried to email her on the email address she supplied and get nothing back. Five weeks is a long time to endure a problem of their making without any personal updates at all.
Has anyone else experienced this at all?
Are there any further complaint procedures anyone knows about?
Paul
08-12-2023 09:10 AM
Hello @PANDARAM.
Welcome back to the community.
I am sorry to hear this has not yet been resolved.
When you have a moment please check your community inbox.
Katie
10-12-2023 10:36 PM
Hi @Katie_B
Thank you so much for getting back to me so quickly.
I am happy to say that, the day after posting my issues, all seems to have been resolved as Suzanne contacted me to give me the good news and test things out.
I don't know exactly what the cure was but I was told my network settings had been changed.
Thanks again Katie.
Paul
11-12-2023 08:02 AM