Lack of invoices and access to online account

[Basillfawlty]

The lack of online access to my account is now becoming intolerable and does not comply with UK law for Business

Legal Position
As a supplier of services, you are required to issue valid invoices in accordance with UK law, including:  VAT Act 1994 & VAT Regulations 1995.  Where VAT is charged, a valid VAT invoice must be provided, containing prescribed information (including VAT number, supply details, and accurate charges).  Consumer Rights Act 2015 / Supply of Services principles
Services must be provided with reasonable care and skill, and billing must be transparent and accurate.  Companies Act 2006 (where applicable to business accounts).  Requires proper record-keeping and financial transparency in business transactions.  Your failure to provide correct invoices places me in a position where I am unable to:

Verify charges
Maintain accurate financial records
Meet any applicable accounting or tax obligations

[Smarrache]

Their latest solution is to setup paper billing!

[kyakaze]

Apparently I did raise 2 complaints, there was an attempt to resolve but all the CS did was asking me to do stuff on my phone, not even related to the website issue.  All failed, he then blamed the it may take time for the system to update and asked to resume the day after, well I have no time to be on the phone during work for another hour, knowing his approach is wrong, I'm a  senior software engineer so I know where the problem should be.

The 2nd one was on 1st July 2026 but no reply yet... no complaint reference number or anything, just another email "We're looking into the complaint, and we'll get back to you as soon as we can."

It's already 3 weeks for this "asap"

[GraniteHeart]

Yep, that's what we've had to do.  It's over a year since we joined EE and first reported the issue of not being able to link our broadband account.  Absolutely outrageous that it's gone on so long without a fix in sight.