E sim & I am abroad

Haroun21 · ‎04-01-2024

Hi , I am abroad , I have called EE to activate my E sim and a terrible situation happened the network deactivated. My sim does not work after EE costumer service tempered with it . I now can’t call EE and I don’t know how to solve this issue . Is there any way to speak to EE via email or live chat ?

XRaySpeX · ‎04-01-2024

EE provides no email contact. Live Chat is only thro' the EE app on your phone.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Haroun21 · ‎04-01-2024

the live chat is only a chatbot so not helpful at all. I TRIED TO THE CS number but doesn't work

bristolian · ‎04-01-2024

If your SIM has become deactivated, you won't have a network connection to make a direct-dialled voice call.

You will need to call via another means - either another working phone, or a web-calling app such as Skype over WiFi.

Ramankurd · ‎23-02-2024

Hi

I'm looking for active E cim

Leanne_T · ‎23-02-2024

Hi @Ramankurd

Do you have a pay monthly account?

Are you in the UK?

Leanne.

Hatim-Kaballo · ‎28-03-2024

U can use Skype its free call EE via this no :

+44-8000798586

Am Out side Uk I call customer care many times through this no .. Good luck