E sim & I am abroad

Haroun21
Explorer

‎04-01-2024 11:40 AM

Hi , I am abroad , I have called EE to activate my E sim and a terrible situation happened the network deactivated. My sim does not work after EE costumer service tempered with it . I now can’t call EE and I don’t know how to solve this issue . Is there any way to speak to EE via email or live chat ? 

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2024 12:47 PM

EE provides no email contact. Live Chat is only thro' the EE app on your phone.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Haroun21
Explorer

‎04-01-2024 01:10 PM

the live chat is only a chatbot so not helpful at all. I TRIED TO THE CS number but doesn't work

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bristolian
EE Community Star
EE Community Star

‎04-01-2024 01:21 PM

If your SIM has become deactivated, you won't have a network connection to make a direct-dialled voice call.

You will need to call via another means - either another working phone, or a web-calling app such as Skype over WiFi.

Ramankurd
Visitor

‎23-02-2024 10:49 AM

Hi 

I'm looking for active E cim

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Leanne_T
EE Community Support Team
In response to Ramankurd

‎23-02-2024 10:51 AM

Hi @Ramankurd 

Do you have a pay monthly account? 

Are you in the UK? 

Leanne.

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Hatim-Kaballo
Visitor

‎28-03-2024 08:23 AM

U can use Skype its free call EE via this no :

+44-8000798586

Am Out side Uk I call customer care many times through this no .. Good luck 

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