Can’t download invoice + being over charged

Lcrsolutionsne
Visitor

‎08-08-2023 06:04 PM

I can no longer download my invoices for my business

also, I have been over charged for the last 4 months (only realising tonight) checked if I’ve went over with any data, which I have not. Can not get through to speak to anyone over phone

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎08-08-2023 06:09 PM

@Lcrsolutionsne  You can not go over your data allowance.   You did receive a yearly price increase as per the T&Cs of the contract and this was 4 months ago.  That increase was 1.4.4%. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
martinstaley
Visitor

‎15-08-2023 06:05 PM

i have had the same, cannot get my invoices have been on a chat for 30 minutes and they say the website is getting an upgrade and try again in 48 hrs.

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James_B
EE Community Manager
EE Community Manager
In response to martinstaley

‎16-08-2023 07:51 AM

Hi @martinstaley,

Welcome to the EE Community. 🙂

What happens when you try to view your bill in My EE?

James

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