Business 5G Hub Fault

[DrewRuthven1961]

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My Busibess 5G Hub has been down for 3 days.

Keep getting told in broken English, that it is an updating issue and should be resolved within 24 hours.

I have gone the whole weekend with no

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Internet access for my business. Loss of trade has been substantial.

The lack of understanding by EE is astounding. I urgently need this fixed or another supplier who will provide a reliable service and a customer service department that can actually communicate in English.

[DrewRuthven1961]

My Busibess 5G Hub has been down for 3 days.

Keep getting told in broken English, that it is an updating issue and should be resolved within 24 hours.

I have gone the whole weekend with no Internet access for my business. Loss of trade has been substantial.

The lack of understanding by EE is astounding. I urgently need this fixed or another supplier who will provide a reliable service and a customer service department that can actually communicate in English.

[JimM11]

@DrewRuthven1961 Do you not have a EE Contact in your Business Account to call, the Forum is not EE CS Customer Service, can direct you to EE call centre but not to a business account side. The coverage checker bottom link may give you some insight to what is happening maintenance wise.

Help Centre | EE then top right switch to business, see were that takes you.

EE Mobile Coverage and Service Status Checker - The EE Community

[Northerner]

Hi @DrewRuthven1961 

I assume you have tried restarting your router. 

If it is that critical to your business you should consider a backup in case the network is down with another provider. Ideally never to be used but just in case. 

Thanks