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AB33 - no 4g signal since April 20th. Will EE ever fix it?

BillTait
Investigator
Investigator

‎28-04-2026 09:06 AM

Post code AB33 in North East Scotland has had no, or very low quality, 4G signal for nearly 10 days. EE have not informed ANY customers what the fault is or when it will be fixed. Only through individual enquiries are we told that parts arrived last Friday to repair a mast but the “engineers” still haven’t installed the parts and there is no timeline available for when they will. Local businesses reliant on 4g are struggling. School pupils on exam leave reliant on accessing online study resources are also struggling. EEs customer service in recent years has nose dived.  EE do not appreciate they have a duty of care to provide key infrastructure to rural communities. You are absolutely terrible. 

0 Helpful
3 REPLIES 3
ee_user14
Skilled Contributor
Skilled Contributor

‎28-04-2026 09:20 AM

@BillTait wrote:

EE have not informed ANY customers what the fault is or when it will be fixed. Only through individual enquiries are we told that

To use your words, many customers absolutely do not appreciate the nature of marketing permissions.

Updates are freely available by registering for them.

0 Helpful
BillTait
Investigator
Investigator
In response to ee_user14

‎28-04-2026 10:12 AM

Thank you. You say that updates are freely available if you register. Where do we register? On the business app the option to select push notifications isn’t available. It just says “try again later”. This network fault affects an area of over 4,000 households. None are receiving any updates. You are correct that most don’t want sales or marketing messages however all are grateful for updates on why a service they pay for hasn’t been available for nearly 10 days. 

0 Helpful
Ali_A
EE Community Support Team
In response to BillTait

‎28-04-2026 12:07 PM

Hi @BillTait 

Sorry to hear you’re facing problems with signal in your area. The engineers will be working to have things up and running as quickly as possible. . 

You can check coverage and network status at Check mobile coverage where you can also report any future issues you are facing, as well as sign up for updates on any known issues that may be going on. 

Ali