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What does the official EE number look like on a text?

Phil-M
Explorer

I have recently ordered a new SIM to move to EE, and have just received two different text messages claiming to be from EE, however the names appear as -EE-  with dashes or 'EE' in quotes. I am assuming these are scams as I would expect the actual EE company to appear simply as EE without any extra symbols. 

The number did have some information regarding my order, however I guess they could have someone intercepted information sent over email. 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Those look like genuine EE-originated texts to me. I've received messages from the network with both those from-names.

View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Phil-M   Like this ? 

IMG_1461.jpeg

 Or Just EE or ‘EE’.  Is from EE.  It’ll depend on what number they used to send that message from. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Screenshot_20231120-124424~2.png

 these are the two different text message names

bristolian
EE Community Star
EE Community Star

Those look like genuine EE-originated texts to me. I've received messages from the network with both those from-names.

LdnRB2d
Visitor

Same here still trying to work it out

Leanne_T
EE Community Support Team

Hi @LdnRB2d 

Thanks for coming here. 

Have you placed an order and received a text message regarding the order? 

Leanne 🙂