Verisure

KipsMama
Investigator
Investigator

I’m beyond frustrated. I can’t seem to get any answers regarding my Verisure contract and I literally have lost all gumption. None of my cameras work which is a separate issue but because of this I want to cancel my Verisure contract but do you think I can get anyone to help me with this?!?! I have spent hours on the phone getting passed from pillar to post. If I call EE they transfer me to Verisure who then won’t deal with me because my contract is through EE. Then every time I call again and try to speak to someone else, I get the same response. Not to mention the annoyance of each time having to call, hang up and then call again because of the visual service (?!) I am paying £50 a month for a service that doesn’t deliver and it seems I’m stuck with it forever because no one will deal with me. Does anyone know how I can get this sorted?!

10 REPLIES 10
I did finally manage to cancel through EE after going through to the complaints team but it took some time, very annoying. Especially being as I didn’t get the service from Verisure that I paid for for 2 years. Should have just bought a doorbell from Amazon and saved myself the hassle. Hope you manage to get it sorted!
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