Hi,
I ordered the Smart Home Monitoring Essentials plan for a House (£30pm) on Tues 25 Feb 2025. I already have a EE TV and Broadband package. As such, I received a "thank you for your order" email outlining the update to my monthly direct debit.
However, I still have not received an email and/or text giving with a link to the booking screen as is explained here - Home Security Explained | Home Security Help | EE.
I have called EE customer service over a dozen times and nobody has been able to help me. I have asked to speak to the Home Security Team at EE but I have been unable to get hold of them - i was told they are an "offline team." I have had a request for a call back by the EE Home Security Team placed by EE customer service, but I am still waiting for the call - it was supposed to be today... I have been transferred to the Verisure customer service line multiple times, who have said each time that they are unable to assist as I don't have a Verisure account and it is an EE issue.
I cant believe that there isn't somebody who can get a hold of the EE Home Security Team and get me in touch with them. I simply need the link to book/register. Is there anybody on here who can provide any sort of help/guidance as to what I can do to find a solution. Any advice is welcomed, I have become extremely frustrated by the entire process...
