I rang EE and to be honest the chap I spoke to was fantastic, he managed to cancel the order prior to dispatch so the scammer gained nothing and the flexpay on my account was cancelled, he also added extra security checks when contacting EE to log into my account, it's sad times that there are so many folk out there that just want to rip others off but I'm reassured EE do take this seriously and will help as much as possible, I hope you get the orders cancelled and also if it's jot suggested request extra security measures when dealing with EE and allowing information / changes been made, better to be safe than sorry, looking through the community it seems EE are targeted by the low life on a few occasions but the size of EE I don't know what more they can do to keep us safe, just be vigilant.
Ringers and toes crossed for you
Dean
