Scammed

[Nicky108]

Please can anyone advise me, I waw silly enough to fall for 'your bill wasn't paid, please update your account details ' which I stupidly confirmed.

It was swiftly followed by check the EE account and all was fine, I froze my card immediately. 

Do i need to contact my bank, EE or both as they now have my details ? 

Thankyou for any advise 

[Peter_W · Accepted solution]

Hi @Nicky108.

Thanks for reaching out to us here on the Community!

You've definitely done the right thing in cancelling your card; one of my family members once fell for a similar scam, so I know all too well how worrying this is. 

If you haven't already I would definitely reset the password for your account, and if you use this for any other accounts in your name do the same thing with them.

I would definitely give our customer care team a call too, that way we can review your account at our end and make sure this is secure and hasn't seen any suspicious activity.

Peter

[Nicky108]

Thankyou so much Peter for your help 😊

[Peter_W]

Thanks @Nicky108 😊

If you have any more questions please feel free to let us know!
Peter