Scam email?
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12-10-2024 07:53 PM
Hi, I’ve received an email which does look like an email from EE but I also think that it can be a scam. Can you please confirm for me if this email is legit or scam?
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13-10-2024 01:51 PM
Thanks for forwarding that on @Matkud86 😊
You've got to be so careful with these kind of emails, and it's always best to be vigilant and err on the side of caution if you're unsure!
We have a handy guide with some more information on these sort of scams and how to spot them right here:
Online Security: Avoid and Prevent Scams | EE
Peter
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12-10-2024 08:03 PM
Hi @Matkud86
Scam.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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13-10-2024 09:52 AM
Hey @Matkud86, thanks for bringing this to our attention!
As @Northerner mentioned, this definitely isn't a genuine email from us.
It's always worth checking the email address that's sent it, and we would always address you personally rather than just by your email address.
To help flag this with our security team, can you please forward it to phishing@ee.co.uk?
Peter
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13-10-2024 01:43 PM
Thank you Peter, I’ve just forwarded this email to phishing@ee.co.uk
It was to good to be true and I am always checking things like this before I do anything.
Have a nice day 😉
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13-10-2024 01:51 PM
Thanks for forwarding that on @Matkud86 😊
You've got to be so careful with these kind of emails, and it's always best to be vigilant and err on the side of caution if you're unsure!
We have a handy guide with some more information on these sort of scams and how to spot them right here:
Online Security: Avoid and Prevent Scams | EE
Peter
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14-04-2025 10:25 AM
Also received scam email this morning
I checked my bank account and bill had been paid three days earlier so this is a scam
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14-04-2025 01:51 PM - edited 15-04-2025 02:06 PM
Hi @jules23958,
Welcome to the Community!
This certainly isn't from EE, as we'd never ask you to follow a link to input your details. If you forward this to 7726 so we can look into the origins of this.
Rach

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