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Sim only

alanh7
Investigator
Investigator

‎07-11-2026 01:45 PM

My home broadband SIM only contract started early August. Intermittent service. Tel help line received some  advice to try and email would be provided to avoid length Tel cal if problem persisted. It did persist. Have sent 3 emails but no reply. Email to customer service also. What am I to do? Current wait time on Tel 1 hour plus.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-11-2026 01:53 PM

Is this SIM in a mobile router or is it an EEOne SIM associated with your fixed Home BB?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Maestro
Maestro

‎07-11-2026 02:05 PM

@alanh7 Possibly also a search here may help you.

Mobile Broadband - The EE Community

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