Community Activity

Using Data in Tunisia

I arrived in Tunisia yesterday, I'm struggling to connect to any network to use my data. I signed up for ROAMING, i have no spend cap. I need to be able to receive texts for authentication on some of my apps. thanks

Hiten096 by Investigator
  • 10103 Views
  • 9 replies
  • 1 Helpful

Apple Music benefit not linking

Hi. Upgraded phone with Apple one+ including free Apple Music. Not received text yet from Apple Music (been 2 days). Set up in EE app and lost all my family sharing accounts. Had to replay Apple Music. Can’t access benefit as Apple says EE haven’t gi...

Mags51 by Investigator
  • 86 Views
  • 8 replies
  • 2 Helpful

Over the moon with service

I’ve just switch phone companies and not everything was working so I called up and spoke to Lisa in Plymouth. She was very helpful and got me booked a call back with IT due to the problem being a technical issue. Not even 10 mins after the call ended...

Resolved! Complaints at a dead end with no care from EE

This is a last gasp attempt at maybe getting help or some direction. I’ve been with BT for years and kept being asked to move to EE. So after a number of email exchanges with a customer adviser I took out a BB, TNT sports, landline and 2x EE one sims...

Stiggy1 by Explorer
  • 258 Views
  • 4 replies
  • 2 Helpful

EE thinks I'm roaming in Ireland and Jersey when I am not.

I live in West Wales.  I regularly get a text..."Hi from EE, welcome to Ireland" when I am still at home.This doesn't worry me too much as I  believe that there is no extra cost involved if using my UK plan. But I don't know if this would apply to al...

Mobile Calling not working in Australia?

I upgraded to the sim plan I had on my Samsung phone to "Full Works SIM" which is £53 per month, as I was promised it would work for calls and data in Australia.I have arrived now in Australia, and haven't been able to make a single phone call all da...

Allon1us by Investigator
  • 114 Views
  • 13 replies
  • 2 Helpful

Double Data not added

On the 21th April EE texted me because you are with BT & EE you can now get double data text double back to us. I did they messaged me back the same day we will get this done for you and get back to you. Well it’s now 14th of May and no double data y...

Blocked websites not working

I have tried to block websites on the app and my security settings are on moderate yet the websites are still accessible. I had tried no settings and just to block certain websites but that did not work. I then tried the default settings to block the...