Community Activity

Contract ran 2020

Dispite my contract expiring in 2020 I always have a error or issue with pac when I try to upgrade. Iguess its like I am now on pay as you go as I do not owe any money for any phones  tempted to change provider any one else had this proplem. 

Albert30 by Explorer
  • 14 Views
  • 2 replies
  • 0 Helpful

Resolved! Calling from Australia

It’s silent when I try to call and I can only select “Optus” in the network list . Can you remember how you located Telstra in the network selection?

JennyT2 by Explorer
  • 30 Views
  • 2 replies
  • 1 Helpful

EE RAN Misconfiguration

Hey everyone,I'm raising an issue affecting Exynos Samsung phones on EE's network when connected to Nokia RAN. The issue seems to be that certain bands are basically invisible to Exynos Samsung phones. I also have NSG logs to back this up.As default,...

Blue Light Card

I have completed by Blue Light Card discount via EE perks. However, I can only see to get it to apply to the most expensive plans, not the ones I actually want.Also, does this now only apply to data plans instead of both phone and data plan? It’s har...

VAT receipt needed for iPhone purchased in store

I’m a Limited Company and went through the business sales specialist to then buy a phone in store but they say they cannot print a VAT receipt and I need one for my Accountant VAT return. How can this get resolved?

JWQ by Explorer
  • 35 Views
  • 3 replies
  • 0 Helpful

Coverage in Queslett and Pheasey

Update: 01 July 2025 Over the past month, our engineers have submitted surveys and drawings to the site provider for planning permission to be approved. The drawings have been approved; however, additional surveys are needed to make sure the area w...

Leanne_T by EE Community Support Team
  • 1129 Views
  • 17 replies
  • 18 Helpful

Arlo secure subscription code

I purchased the Arlo doorbell with two security cameras in April this year, it comes with a 24 month subscription. Does anyone know how I find the secure subscription code? I tried EE chat and they were useless! It wasn’t on any of the paperwork sent...