Removing Safe Search (without credit card)

Sensi101 · ‎27-10-2023

I want to know why I have to proof my age to remove Safesearch. I am clearly a EE member as such they know all my personal details. Also I don't own a credit card and haven't got time to go into EE shop to get it removed. EE knows I'm over 18. What's the problem???

XRaySpeX · ‎27-10-2023

@Sensi101 : How does EE know? You told them? That's no proof.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Chris_B · ‎27-10-2023

@Sensi101 who’s not to say you’ve given the device to a child ? You might be the account holder but it doesn’t mean you’re the user of the device.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎27-10-2023

Hi @Sensi101

Use a VPN.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Hama13 · ‎03-02-2024

I am over 18

James_B · ‎03-02-2024

Welcome to the EE Community, @Hama13 🙂

Please see EE - Content unlock.

Thanks

James

Gaslonde32 · ‎05-05-2024

I want to remove safe search

Christopher_G · ‎05-05-2024

Hi @Gaslonde32

Please follow the instructions on our 'How Do I Turn On Parental Controls on My Device?' help page.

Chris

Chewy1 · ‎01-06-2024

Christopher_G · ‎01-06-2024

Hi @Chewy1

We can't removed your content lock here. You need to follow the instructions on our 'How Do I Turn On Parental Controls on My Device?' help page.

Chris