Remove content lock
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18-12-2024 07:33 PM - last edited on 19-12-2024 09:15 AM by Michael_D
I want to remove the contents lock
I am 41 years
Solved! See the answer below or view the solution in context.
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19-12-2024 02:26 PM
@Vanni1 : Are you on contract or PAYG?
- On Contract: Follow Switching Content Lock OFF or ON .
- On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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19-12-2024 09:16 AM
Hi @Vanni1
Thanks for coming to the community.
Are you using a pay monthly contract phone or pay as you go SIM?
Michael
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19-12-2024 02:26 PM
@Vanni1 : Are you on contract or PAYG?
- On Contract: Follow Switching Content Lock OFF or ON .
- On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-04-2025 11:25 AM
Monthly
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30-04-2025 02:05 PM
Hi @Amy328
Welcome to the community.
If you have a pay monthly contract, you can see how to remove the content lock on our How do I turn on parental controls on mobile plans page.
Michael
