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Received this this text is it a scamEE:We were unable to process your latest bil

Ap12
Explorer

‎30-09-2019 07:04 PM

Received this text is it a scam?EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee.update.ref093.com?ee=2

29 REPLIES 29
Chris_B
EE Community Star
EE Community Star

‎30-09-2019 07:40 PM

@Ap12   Yes it is a scam you can forward the message to 7726 (spam) 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Ap12
Explorer
In response to Chris_B

‎30-09-2019 07:49 PM

Thanks 👍

0 Helpful
CB3
Visitor

‎30-09-2019 07:52 PM

Just received same message from same https address. Checked my ee account bill.paid a week ago. It's a scam and could be dangerous. Ee could alert people perhaps. 

Chris_B
EE Community Star
EE Community Star
In response to CB3

‎30-09-2019 07:55 PM

@CB3   The senders address changes all the time.  And EE would never send you a link to login to your account in fact no company would send you a link to login to your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎30-09-2019 08:07 PM - edited ‎30-09-2019 08:09 PM

It's not the sender's addy/no. that's the givaway but the domain of the link they want you to go to.

 

That domain, faked to look like EE, was only created yesterday in Malaysia.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Koyesh
Visitor

‎14-12-2019 01:42 PM

This the second one I received! It’s scam. I have blocked that number the text message was coming from

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Koyesh

‎14-12-2019 01:49 PM

@Koyesh : It's a waste of time blocking the number. They just make them up as they go along. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team
In response to XRaySpeX

‎14-12-2019 02:23 PM

Hi there @Koyesh

 

Thanks for coming here and letting us know.

 

I'm sorry to hear you have received these messages.

 

You can report these phishing texts by forwarding them to 7726.

 

For more tips please take a look at Spam and phishing - How to stay safe and report it.

 

Hope this helps.

 

 

 

Leanne

0 Helpful
Jaov
Visitor
In response to Leanne_T

‎09-02-2020 10:21 PM

[EE]:Payment for your latest bill could not be processed by your bank. Please update your payment information via: https://ee.uk.bill9001.com?ee=2

0 Helpful