30-05-2022 02:47 PM
Hello EE - I have received a letter from EE about setting up a Direct Debit and a bill from EE which I believe is fraudulent as I don't have an EE account. My name and address are on the letter but bank details are not mine so someone may have set up an account using my name.
30-05-2022 03:15 PM
Hi @timellis
Did you receive the letter by email or post?
The bank won't process any payments if the account owners details are correct, in fact this should have flagged up at EE end when the account details were entered.
You need to contact EE via https://ee.co.uk/contact-ee
Additionally I would suggest:
Thanks
30-05-2022 03:22 PM
Afternoon @timellis
Thanks for coming to the community.
I've sent you a private message on the community, if you can take a look and get back to me when you can.
Thanks 🙂
Leanne.