2096121members
788online
1301537posts
Community Activity
Confirmation email
Hello, I have ordered 2 phones from EE I have received 2 emails to say they’ve got my order, but in the email subject it says “please call us to discuss” but in the email it says if they require any further information they will contact me so do I ha...
Compensation
I spoke to someone on the 10th of May 2025 and was informed we didn't have Full Fibre so it would have to be installed. I was given the 19th of May as a start date and told I would receive £6.24 per day compensation, as EE are part of the Ofcom Aut...
Update Network Setting & tethering active
Just got an update to network settings message. after accepting - I now see the tethering icon shows it as active. I have checked and it’s not one of my devices. meanwhile I have turned off wifi/bluetooth connectivity to stop it. how do I check that ...
Reduced throughput of ‘Smart WiFi plus” Ethernet ports - slow
Hi AllI have the 1.6 Gbps package.I get full speeds over WiFi from both the “Smart Hub Pro” and the Smart WiFi Plus. My issue is speeds over Ethernet when going via the smart WiFi plus. The below is using all wired using cat 7e.ONT -> SMART HUB PRO -...
Resolved! Extended time to pay bill
EE Claiming They Didn't Receive Returned Equipment?
Hi everyone,I'm reaching out to see if anyone else has had a similar experience with EE regarding returned equipment.I recently received a text saying that EE is withdrawing £205 from my account because they claim I didn’t return a TV box and an inte...
Terrible tv service
Anyone else got issues with the tv service? Cannot get a worthwhile signal and get better picture and connection from my own internal tv connection than through the ee box.
Email from CRS for outstanding balance from years ago
Hi, I’ve randomly received and email today from CRS stating there is an outstanding balance of £124 from the period Start Date: 11/03/2022End Date: 08/04/2023I’m extremely confused as I actually have no outstanding balance at all, I’m in credit. Ther...
Signed up for apple tv in store a month ago and still no activation details?
Hi All, I upgraded my account last month and added AppleTV as an add on. Didn’t receive a text code or link - going into the app itself it says it shows as added to my smart benefits. I then tap on it and it doesn’t give me any insight into how to ad...
I’m with EE already but want to change to a new pay as you go sim and keep numbe
I want to get a new pay as you go sim and keep my old number how do I it ?
