Can I text ee too switch off content lock

Daveyshort12 · ‎09-01-2024

Please ee customer service help

Northerner · ‎09-01-2024

Please read here;

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off

You need to verify your age.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

View solution in original post

Northerner · ‎09-01-2024

Hi @Daveyshort12

Please read here;

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off

You need to verify your age.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

XRaySpeX · ‎09-01-2024

@Daveyshort12 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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