Plan.com

[StampL]

I’ve just received a call from plan.com to say that they are business partners and can help half the costs that I am paying: it seemed initially like they were from EE but the documentation was from plan.com. When I questioned it they said they’d call back once I have read up what I need to. Does anyone know if this is a scam? 

[ArtemisiaRose]

Does anyone know what happens if you don't pay and get a new number?

[ArtemisiaRose]

Apparently if it's a business contract there is 'no cooling off' period. Is this true? Thanks

[Christopher_G]

Hi @ArtemisiaRose 

Plan.com are a Mobile Virtual Network Operator (MVNO), who are partnered with BT Wholesale. They have their own customer base that use the EE mobile network. 

You would need to discuss this with them, or with the dealership that your Mother took the contract through.

Chris

[ArtemisiaRose]

Hi Chris. Do you work for EE? I had a call with customer services who were trying to put me through to the small business section

[ArtemisiaRose]

You can discuss with Prestige Telecom and Plan.com, but get absolutely nowhere

[Christopher_G]

Hi @ArtemisiaRose 

Yes, I'm an EE employee. If the contract is with Plan.com, the account will not show on our systems. Was your Mother previously an EE customer, before this?

Chris

[ArtemisiaRose]

Yes she was

[Leanne_T]

Thanks for coming back to us @ArtemisiaRose 

I would advise contacting plan.com again to open a complaint and get this fully investigated. 

Leanne.

[Tamdc1]

Well this has just happened to me got the call saying they were partners with ee and could get my bills reduced I have given them personal info and my pac codes now I have had no telephone numbers for over a week now and no one can seem to get my numbers or service back ee have known about this for over a year and it’s still happening 

[Katie_B]

Hi @Tamdc1. 

I am sorry to hear you are without service. 

I would recommend getting in touch with plan.com so they can look into this further for you. 

Katie