Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Password

Ka7z9
Explorer

‎11-04-2025 10:54 AM

I've received two email requests to change my password, saying my account has been locked, within the last two days.  Has there been a breach somewhere or is this a glitch? 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎11-04-2025 11:14 AM

Hi @Ka7z9 

It sounds like a phishing attempt.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Ka7z9
Explorer
In response to Northerner

‎11-04-2025 11:17 AM

Hi, thanks for replying but was a genuine ee email, and when I went to my account via Google it was locked.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Ka7z9

‎11-04-2025 12:57 PM - edited ‎11-04-2025 12:58 PM

@Ka7z9 , I would suggest speaking to customer service to get this resolved, also make sure that you have two factor authentication and if possible a passkey.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎11-04-2025 01:45 PM - edited ‎11-04-2025 01:46 PM

@Ka7z9  And also change your password for your account.    By going to your account online and not using any links that have been provided to you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.