05-11-2026 11:40 AM
Hi........70 year old technophobe here....
I received and installed a new router yesterday 4/11/26.........
My echo dot doesn't recognise the wi fi password.
My firestick will not open.......the T.V is showing connection to the internet and wi fi.
My xsamsung mobile phone is slower when trying to access the internet
Apologies for asking multiple questions
Any help would be appreciated.
05-11-2026 12:48 PM
Did you definitely connect to your private wifi network (named EE-xxxxxx) rather than "EE-Wifi"?
If so, there shouldn't be any reason for the behaviour you've described. You could try enabling compatible wifi and using that instead, by following the instructions here: https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi
05-11-2026 04:10 PM
@D4V1D1 : Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".