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Passkeys not supported on Galaxy S23 Ultra?

EeCw
Contributor
Contributor

‎27-10-2025 04:09 PM

I have Passkeys set up on mySamsung Galaxy S23 Ultra.

 

Trying to secure my account in the EE app.

I go through the steps and then get this below. :

"Your device doesn't support passkeys

We couldn't create a passkey on your device.

 

For more information on supported devices, visit EE

Help"

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎27-10-2025 05:27 PM

Hi @EeCw 

Odd as I have this set up on my S24 Ultra.

Are you using the default firmware. Have you checked your app is up-to-date.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
EeCw
Contributor
Contributor
In response to Northerner

‎28-10-2025 02:05 PM

Hi,

Thanks for your reply confirming this should work.

I have the latest Samsung firmware and Android version. I have even uninstalled the EE app then reinstalled but still the same problem. 

I have a Passkey working on my Samsung already for another app.

Any suggestions most welcome, EE?

Thanks again 

 

0 Helpful
Alex_H
EE Community Support Team
In response to EeCw

‎29-10-2025 03:14 PM

Hi @EeCw,

Thanks for visiting the EE Community

Which is the default browser you use on your phone? I had the same message on my S24+ when I set mine up, my default browser was Duckduckgo, but I switched it back to Samsung Internet for the passkey setup and was able to without getting the error message.
 

So worth trying an alternative browser to complete setup with to see if that is the issue.

Alex

0 Helpful