Passkey

[JoRo1948]

I am completely bemused by the method used to create a passkey.  I followed the instructions, obtained a text message with a one-time code, which I used, and was told to create a passkey.  When I clicked on the web page which followed, the passkey was created and the web page changed.  When I log on, I am confronted by a demand for my passkey, which I click on, and I gain entry.  I have no idea what the passkey is!

I attempted to manage the passkey only to be told one has already been created.  If I click on "continue" I get an error page.  

Is this how it is supposed to work?  Should I delete the current passkey (if this is possible) and start all over again?

[Leanne_T · Accepted solution]

Morning @JoRo1948 

Thanks for coming back to the community. 

Our Passkeys for EE ID page has details on setting up a Passkey and how to remove this to set up again. 

If you have any problems, please give us a call on 150 and the team will be happy to help get this sorted for you. 

Leanne.

[JoRo1948]

Thank you for your response.  I have done as you advised and removed and then added a passkey.

The fundamental problem is that I didn't understand the nature of the passkey and was expecting something completely different.  Anyway, I have now rectified that and all appears to be working well.  Thank you.

[Leanne_T]

Hi @JoRo1948 

Thanks for coming back to me. 

Glad everything is working well for you now and appreciate you letting me know 🙂

Leanne.