Parental Control

KohanTroon · ‎15-11-2025

I bought a sim card from you, I want to turn off parental controls, unfortunately I don't speak English well. Can you help me with this?

Northerner · ‎15-11-2025

Hi @KohanTroon

Read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Chris_B · ‎15-11-2025

@KohanTroon if you don’t speak English very well then you will need to go to an EE store with in date photo ID to make this request there.

This is a public forum not customer support and there is no access to any accounts from here.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Northerner · ‎15-11-2025

Hi @KohanTroon

Read here: https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.