My daughter got code on mobile via tick tock shared

lisalinks
Visitor

‎03-06-2025 09:05 PM

My daughter got message on tick tock and shared a code with phone number without talking to me now 4 x £39.99 added to bill ... we have spend cap need to speak to someone

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-06-2025 09:58 PM

A Spend Cap can’t restrict:

  • charge to bill services like using your mobile bill as your App Store payment method or to enter text-based competitions and make donations
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Michael_D
EE Community Support Team

‎04-06-2025 08:58 AM

Hi @lisalinks 

As @XRaySpeX mentioned, the spend cap would not restrict any charges from 3rd party sources. There is more on what is and isn't covered by the spend cap on our Set up and manage Spend Cap page.

Is there anything showing next to the charges, like a code or description, to show where it has come from?

Michael