cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Is this a scam??

Aransome
Investigator
Investigator

Hi, I got this text this morning, is it a scam?? Have others had it too?? 

 

"

Hi Anne, when you purchased with us on 13/07/2022, we were unable to supply your Contract Summary & Pre-Contract Information documents. This was due to an issue on our side. These documents include details about your purchased product, plan, and other relevant information.

Don't worry, we're not making any changes to your contract and this doesn't impact your current service. If you'd like to request a copy of the documents, please fill in a quick form, found here https://discover.ee.co.uk/C7X5k6H6 We'll then be in touch. As this was our error, you can cancel without any charge, just call 150, choosing the option for the Upgrades or Retentions teams. Please aim to call us within 30 days.

Remember, you can count on EE to keep you connected to what matters most to you - whether it's calling, streaming, gaming or browsing. It's why we've been named the UK's best network 9 years in a row.

We're here to help. If you ever need to get in touch, your call will always be answered in the UK or Ireland. Text STOP to 2040 to opt out of all text message marketing." 

 

Many thanks 

32 REPLIES 32
Ultimatelimey
Visitor

This is a legit message from EE get InTouch with them if you receive it and you can exit your contract without term fees while also keeping your phone basically call them n either get a new phone or take a SIM only contract and keep Ur phone now 

Shannon115
Investigator
Investigator

Has anyone cancelled after the advisory “aim to call within 30 days” 

Leanne_T
EE Community Support Team

Hi @Shannon115 

Please call us and the team will help you with the options available. 

Leanne.