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Is this a scam??

Aransome
Investigator
Investigator

Hi, I got this text this morning, is it a scam?? Have others had it too?? 

 

"

Hi Anne, when you purchased with us on 13/07/2022, we were unable to supply your Contract Summary & Pre-Contract Information documents. This was due to an issue on our side. These documents include details about your purchased product, plan, and other relevant information.

Don't worry, we're not making any changes to your contract and this doesn't impact your current service. If you'd like to request a copy of the documents, please fill in a quick form, found here https://discover.ee.co.uk/C7X5k6H6 We'll then be in touch. As this was our error, you can cancel without any charge, just call 150, choosing the option for the Upgrades or Retentions teams. Please aim to call us within 30 days.

Remember, you can count on EE to keep you connected to what matters most to you - whether it's calling, streaming, gaming or browsing. It's why we've been named the UK's best network 9 years in a row.

We're here to help. If you ever need to get in touch, your call will always be answered in the UK or Ireland. Text STOP to 2040 to opt out of all text message marketing." 

 

Many thanks 

32 REPLIES 32
Chris_B
EE Community Star
EE Community Star

@Aransome   Did you upgrade take out a contract on that date ?  As it’s a message of EE. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

@Chris_B yes I  did take the contract on that day. 

Ollyant
Investigator
Investigator

I had the same text today

Leanne_T
EE Community Support Team

Hi @Ollyant 

Have you set up a contract on the date in the text message?

If you would like to discuss the text, please call us on 150 🙂

Leanne.

Mikeyevans_2003
Established Contributor
Established Contributor

Yes i received this text message today and can confirm that it isn`t a scam...the person who i was on text with said that if anyone who received this message can either cancel their lines free of charge or upgrade free of charge...obviously i went with the free upgrade...so yes this isn`t a scam message 

Do you know it cancelling means returning devices? I have 3 products on my account and can cancel all without charge! I was going to go into store but don’t want to be pressured into making a decision without knowing all the information/my rights.

 

were all 3 numbers affected by this? I have had this message but it is only for 1 number but i have 3 on the account so wondering if it counts for all 3 or just 1 one. also wondering if you have to send devices back too.

Aransome
Investigator
Investigator

I phoned 150, and it was correct, I was able to leave my contract with no come backs and di

did you have to return device?