Is this a scam??

[Aransome]

Hi, I got this text this morning, is it a scam?? Have others had it too?? 

"

Hi Anne, when you purchased with us on 13/07/2022, we were unable to supply your Contract Summary & Pre-Contract Information documents. This was due to an issue on our side. These documents include details about your purchased product, plan, and other relevant information.

Don't worry, we're not making any changes to your contract and this doesn't impact your current service. If you'd like to request a copy of the documents, please fill in a quick form, found here https://discover.ee.co.uk/C7X5k6H6 We'll then be in touch. As this was our error, you can cancel without any charge, just call 150, choosing the option for the Upgrades or Retentions teams. Please aim to call us within 30 days.

Remember, you can count on EE to keep you connected to what matters most to you - whether it's calling, streaming, gaming or browsing. It's why we've been named the UK's best network 9 years in a row.

We're here to help. If you ever need to get in touch, your call will always be answered in the UK or Ireland. Text STOP to 2040 to opt out of all text message marketing." 

Many thanks 

[K_Fu]

Mine is for the 1 number but i think it can apply to all. Currently discussing my bill with them  and then was going to ask about the text/more information so will let you know

[Ollyant]

No i had 2 phones on my account (my sons and mine) we have upgraded his phone even though it was only a year old (iPhone 13 but the charging port was a bit hit and miss) and I’ve opted to change to sim only so I’m saving nearly £55 a month. 
We get to keep his old phone.

[TheSmoke95]

You can only cancel the line the number is regarding, I only managed to cancel 1 out of the 3 as only one number was affected that didn’t send the contract, saving me £25 after 12 months into contract 

[TheSmoke95]

Just the number that’s affected, just called and cancelled it free of charge and no returning the device as it’s act against contract on their part, did try to get alll 3 done but didn’t work 😞 aha

[TheSmoke95]

No

[Aransome]

I was able to cancel line rental and the phone itself, not paying them anymore money and have been able to keep the phone. 

[Aransome]

No I was able to keep the device (currently selling it, to help with COL) 

[Aransome]

Nope I was able to keep the device, (currently selling it to help with COL) 

[Chris_B]

@Ollyant   This might help to fix the charge point on the device.

 Turn the device off and very carefully clean out the port with a pin, dust and fluff can build up in there so the lighting cable doesn’t fix correctly.   Make sure the device is off when you do this.  Alternatively you can just get a wireless charging dock and sit the device on it 

[Ollyant]

@Chris_B Thanks for that, will give it a try, other than that the phone is fine.