I keep getting phone calls from a Chinese speaking woman

[Rushley99]

I keep getting calls on my mobile from Chinese? speaking women. I keep blocking the numbers but they keep changing so it is hard to stop them. This happens every day. Can anyone suggest how I can stop them? I have an iphone and apart from blocking each number after it comes in I cannot see any other options. Many thanks

[Katie_J]

Hello @Rushley99. 

Welcome to the community. 

Are the calls coming from a mobile or landline number?

Katie

[Rushley99]

Hello Katie, They are coming from mobile numbers and are using different numbers each time even though I keep blocking the numbers.

[James_B]

Hi @Rushley99,

That must be very frustrating.

If they are coming from different mobile numbers, it isn't going to be possible to proactively block them unfortunately.

If it continues to be a problem, our Customer Care Team on 150 can assign you a new mobile number, although I understand that comes with its own inconveniences.

James

[Rushley99]

I don’t really want to change my number having gone through that pain a year ago. I shall have to keep blocking each number. I have sent unknown numbers straight to voicemail so I am hoping they may eventually stop. Can this be reported to Ofcom, would they be able to do anything? Thanks

[James_B]

Unfortunately not, @Rushley99, as the nuisance caller or callers are dialling from a different number each time, there just isn't a way to filter their calls without stopping other genuine callers from contacting you.

James

[XRaySpeX]

No point in blocking or VM'ing each no. The next time it will be from a diff random no.

[RathrPedestrian]

I’m having the same issue and it has been ongoing since I got this number. It seems that some of your phone numbers are within systems that spam people - surely as a company you should be finding and removing these? Online tools exist for this and it should not be on the customers to resolve an issue that was already present when they were allocated the number. I’ve never had this with any other company where it’s on the individual to fix it.