How do i remove content lock im on pay as you go

[buzz3]

Telephone number is no longer in use!

[buzz3]

Took three days to remove content lock. EE must be having a laugh, phone is content locked AGAIN.  Do any humans work at EE or is it staffed by machines?

[buzz3]

Content lock was shop removed. Content lock is again on my mobile.  Job creation or wasting my time?

[James_B]

Hi @buzz3,

Welcome to the EE Community. 🙂

Please see My EE - Content unlock for more ways to change your content lock settings.

Hope this helps.

James

[CarlH1]

Don't know if still valid but if not I apologise for replying hear.  

Just wanted to say I tried 150 and bless them they tried 3-4 different times but each one didn't work in removing content lock.  This is really bad EE seriously need way to remove that does not demand credit card as I for one do not have one & some adults can't get one anyway for various reasons or generouly dont want one.  

[James_B]

Hi @CarlH1,

I'm sorry to hear you've been struggling to update your content settings.

If you don't have a credit card to verify your age online/over the phone, please pop into your local EE Store with some photo ID and the team will get it sorted for you.

Thanks

James

[CarlH1]

First thanks for replying but I don't have a credit card and having trouble getting to store also heard a lot won't do it.   

[James_B]

Hi @CarlH1,

Sorry, we don't have another online age verification method available at the moment.

All EE stores have the ability to verify your identification and make the necessary changes to your account.

James