False positive - Advanced Web Protect

[ikb42]

An API we host for our customers is being blocked by Advanced Web Protect as of Saturday the 1st August.

Please contact me urgently via direct message or email on this account.

[ikb42]

Hi @Katie_J - I see you helped in a similar situation for another user, are you able to help or escalate this for us please?

[Schockwave]

Hello @ikb42 ,

Welcome to the community,

This is not customer service and no one will message or email you for your account, you will have to contact them yourself, this is a public forum with no account access nor do we know who you are, but if you wish you could put the web address here so that we can see if any of us can access it.

[ikb42]

Thanks for the reply, appreciate this is not customer service.  I have also contacted the security team directly via email, awaiting a response.

[XRaySpeX]

You won't get 1! EE provide no contact by email.

[ikb42]

Hi, any thoughts on how I should contact their security people?

[XRaySpeX]

You can't directly. Try calling EE CS on the Freephone no.(Opt 1) in my sig.

How about giving us the Web addy being blocked as you were previously asked so we can also test it?