We've seen an increase in phishing emails pretending to be from EE. Here's some information to help keep you safe from these kinds of scams.
What does it look like?
It will look very much like the email has come from EE. It says that your latest payment has failed and asks you to click on a link to update and verify your billing details. There are variations to the message, as shown below, as scammers are always changing the content. The link itself goes to a fake EE Login page.
These emails are 100% fake and are a ploy to get your bank details/account details. DO NOT click on any links in these emails. Remember to always login to your accounts directly and never through an unsolicited link that has been sent to you.
If you receive anything similar to this, or anything you think may be suspicious, make sure to forward the email to phishing@ee.co.uk and then delete it from your inbox.
Here are some examples of the emails and the fake login screen.
Another example which has been reported to us looks very similar to these. Again it asks for card details to be entered into a fake page. The email is titled View bill - Error as shown in the first image below. The second image shows the fake page which is asking for card details.
As always, never enter your details into a page sent to you via an unsolicited email, text message or pop-up.
For more information on Spam and phishing and how to report it, take a look at our main article here.
