Hi all, quick question - I've got EE Cyber Security installed on my MAcBook. I can't get the VPN to turn on - a message flashed up earlier saying I'm on a public network. I'm at home and def not on public.. Anyone help?
@Ducatibiker Is that screenshot after doing a re-install of Cyber Security on your device? If not once uninstalled you should just be able to follow the instructions on this page to re-install via your EE account.
If you are still having issue after a new install it would be worth reaching out to Norton support who will be able to provide more specific support around using the VPN on your device.
What exactly is the issue you have when trying to turn on the VPN? Norton recommend uninstalling and re-installing the program if you are unable to enable the VPN so I would give that a try on your device.
Do you have the Cyber Security installed on any other devices and is the VPN enabled on those ok?
Hi Alex, well that didn't work as hoped! have added a screenshot of what comes up for the VPN. It's greyed out as an option in the programme and on the status bar at the top of the screen.
@Ducatibiker Is that screenshot after doing a re-install of Cyber Security on your device? If not once uninstalled you should just be able to follow the instructions on this page to re-install via your EE account.
If you are still having issue after a new install it would be worth reaching out to Norton support who will be able to provide more specific support around using the VPN on your device.
