EE Fraud / Sony PlayStation Unauthorised payment

[RMG_7]

Hi

Please can you help me.

My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.

We have no contact texts from either EE nor Sony NOR DO WE EVEN OWN A SONY PLAYSTATION!!!  This was a fraudulent, illegal and was authorised by EE as far as I am concerned and in this instance an innocent child is the victim which is not good and EE NEED TO PAY ATTENTION as it is Sony this time, who / what next..?  

Please can you reimburse these unauthorised charges immediately as I want to avoid going down the legal route (but have spoken to local police re this fraud) which will incur more cost and will take time but I am prepared to do this as these costs I cannot afford to pay and it causes financial 
Stress. My trust in EE as a service provider for my children is now in question. I have tried to call the Sony customer service number on my bill but is constantly closed. 
Future more, this needs to be urgently addressed by EE to safeguard other vulnerable children (and adults) All 3rd party charges should be automatically checked for verification by EE before payment is made, either by text or via the EE App. 

[Robie533]

Hi

We have just literally had the same problem that we have only just noticed on last bill. 10 payments in 6 minutes to Sony playstation and we do not have a playstation!

Now sat in a queue waiting to speak to someone at Playstion Sony, so would be very interested to hear if any of you managed to get this problem resolved and refunded?

I have spoken to EE this morning and they say that our daughter's phone should have received text messages about the billing, but I am unable to check until she gets back from school!