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How do I add another 7 day roaming pass already in USA. But not allowing me to
Can't see my bills and can't link my new phone
Hi there, I got a new iPhone that I pay for monthly. I tried to download the app and link my new device with an eSIM, but it doesn't work; it says the information on my eSIM is incorrect. Also, when I try to see my bills, it pops up a message saying ...
Digital Home Phone when not using the Smart Hub Plus
I have just taken out a EE Broadband package with a Digital Home Phone service, however I do not want to use the Smart Hub Plus. I have a third party Router/Firewall which directly connects (via PPPoE) to the Openreach Fiber to Ethernet box.The supp...
Hub reboot issues
This never happened with the old black BT hub but now everytime my EE hub reboots , as yesterday due to a power cut , it will not reconnect my broadband if anything if plugged into the ports .EE claimed this has always been the case but for many yea...
Moderate NAT: UPNP not succesful - PS5&XBox - WiFi 7 Router
Hi, I've seen a few threads taking about this but it seems that they've never been resolved. I game using PS5/XBox and since upgrading from BT to EE have been hit with the above problem. The XBox will display 'moderate NAT UPNP not successful'. If yo...
EE Home Hub vs VPN
I recently switched to EE and have a brand new router. However, I've just noticed that it won't let me access VPN websites. I've checked that it's not my device causing the block, but the router somehow. I've tried switching off IPv6, switching on...
Cancel TNT Sports/Discovery+
I have tried to cancel TNT Sports/Disc+ but have been told by EE agent it cannot be done as it is part of the contract. My contract with EE is until Oct '26. Looking at the forums, it looks like people don't have much success when they try to do the ...
Remote Access
I have just joined EE and have a brand new router. As my rental home is 180 miles from home I need to have remote access. Can I alter the settings on the router to allow this? If so how do I grant myself those permissions? Thanks for any and all hel...
EE TV Box has randomly disconnected. The Broadband is still on.
HelloThe TV box has decided to stop working. All I can see at the moment is Connecting to your Router and occasionally, a screen telling me it can't.It was working literally 90 minutes ago. Any ideas what might be happening. I've done the various Pow...
New to full fibre
I had the full fibre hardware installed today but it is connected to my original BT hub ( I wasn’t sent a new EE router) , should it be working because at present, it isn’t! ( the hub is constantly flashing purple) . The engineer said wait 4 hrs, I’m...
