Content block

Chelc27 · ‎11-07-2023

How to remove content block

XRaySpeX · ‎11-07-2023

@Chelc27 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎11-07-2023

@Chelc27 : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: You can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Db69 · ‎20-09-2023

How can I remove content block from my phone

Db69 · ‎20-09-2023

How to remove content block from my phone

James_B · ‎20-09-2023

Hi @Db69,

Please see My EE - Content unlock.

Hope this helps. 🙂

James

Tricia-1970 · ‎27-09-2023

Am on contract and got the phone back that went missing now I we'd it unblocked

Katie_B · ‎28-09-2023

Hello @Tricia-1970.

It's great to hear you have found your lost device.

Please give us a call and notify our customer care team.

Katie

Pompey76 · ‎20-06-2026

Hi, EE have added content block to my phone even though I was previously able to have it off. I don't have photo ID, I don't have a driving licence and I don't have a credit card. I have a debit card linked to am over 18 account. I'm 44. How do I have content block removed?

Katie_B · ‎20-06-2026

Hi @Pompey76.

Thanks for coming here.

Just to check are you a pay as you go customer?

Katie

Pompey76 · ‎27-06-2026

Hi, I am on pay as you go. I've been on pay as you go for some time and had verified myself previously but now I no longer have any of EE's accepted forms of ID. I have a debit card