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where is my £10 ?

joymac
Visitor

‎04-04-2023 01:44 PM

decided to switch from Vodafone to EE on 30 March. Paid £10 to receive my new EE sim which arrived yesterday. But, when I try to message 150 or call anyone says my balance is Nil, so where has the £10 gone ?

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎04-04-2023 01:47 PM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP