when I, or my wife ring, or text anyone, the TEMPORARY NUMBER shows up

[brimar1]

I have a similar problem to JayCee1949.

Having been a BT mobile customer for long time, I was told that, when my contracts ended ( two sim only ), I would be transferred to EE, and, offered a deal from EE, which I agreed to.

I received two EE SIM cards and went through the process of changing over. All seemed to go quite well, and we are up and running with EE mobile.

My problem is, that when I, or my wife ring, or text anyone, the TEMPORARY NUMBER shows up. NOT our original number. The result being, that people do not recognise this number, and do not answer. This has resulted in a lot of frustration, and some harsh words.

Do you have an answer to this?

[Peter_W]

I'm really glad to hear that @brimar1.

Often when you port in your number it'll all go through at the network level, but if it doesn't update in the phone's settings this will still hold the temporary number. 

As services like iMessage and FaceTime go through Apple's servers rather than our cellular network, they will display whatever number is saved in the settings as linked to your account. 

Thanks for coming back to let me know, and have a great weekend too!

Peter😊