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stac is not correct

irene333
Investigator
Investigator

Hi, it is my first experience with EE - just bought a new SIM card - at it is VERY frustrating. I want to keep my number from the old operator but in the EE form they say that both my PAC and STAC are not correct. I am copying from the message in the right format and EE keeps saying the format is wrong. I feel like an idiot. I can;t even call them or have a chat. I spent one hour doing this repetitive actions with STAC with no success. WHAT do. I do now?

20 REPLIES 20
Leanne_T
EE Community Support Team

Glad you got the help you needed from the community @irene333 

Leanne.