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Number not ported fully for text messages

Annymillytilly
Explorer

I transferred from another network and wished to keep my number. The number should have been transferred a month ago, mostly it was, but not entirely. 

I can receive calls as normal and when I call  out it shows the number I am keeping, the correct one. But! When I text out it comes up as the EE number which is being discarded. Not the one it should be transferred to. However I still get incoming messages when sent to my usual normal number. Which is confusing.

Does anyone know what I can do please? I was meant to have a call from an EE tecchy whizz yesterday but they didn't call back.

Have tried checking message centre number,  airplane mode on and off, reset network and other settings, rebooted phone endless times. At wits end.

In about phone

2 REPLIES 2
Annymillytilly
Explorer

Sorry in about phone it comes up with the EE number being discarded I meant to include this 😅 

Matt_124
Star Contributor
Star Contributor

What brand of phone are you using? And is this only happening with text messages?