replacement sim

[daisylavill]

how do i order a new sim ive lost mine 

[Guhad1]

I lost my sim

could you please send new sim to my adress 

[Guhad1]

Could you order replacement sim to my home adress at London please 

[Christopher_G · Accepted solution]

Hi @Guhad1 

Welcome to the community. I'm sorry to hear that the SIM is lost.

To order a replacement SIM and block the old one, you'll need to follow the instructions on this Lost or Stolen Mobile Phone help page.

Chris

[Ranainuk07]

How can I order a new sim

[XRaySpeX]

@Ranainuk07 : Why do you need 1?

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.

[Alextodorovgrou]

I already ordered replacement SIM card but didn’t receive it? Could you please let me know what happened 

[Alex_H]

Hi @Alextodorovgrou,

Welcome to the EE Community

How and when was it you ordered your replacement SIM? 

Replacement SIMs will be sent Royal Mail First class and should arrive within 3 working days.

Why was it you needed a replacement SIM, had your current one been lost? 

Alex

[Alextodorovgrou]

Hello we ordered the replacement sim 3 days ago online when I login I can
see the order and it’s saying that will be delivered within 1,2 working
days, but we didn’t receive any details about the delivery

[Michael_D]

You wouldn't receive any details about delivery @Alextodorovgrou, as the SIM card is just sent by standard post with no tracking details.

As it is just in the post, there can be delays in it being delivered.

If you've not had the SIM in the next couple of days you can give our customer services team a call to check the status and arrange for another one to be sent if needed.

Alternatively, if it is a replacement SIM, and you are the account holder, you can visit an EE store with photo ID (either a passport or driving licence) and they'll be able to issue a SIM for you.

Michael