problems to pay

Chloe0301 · ‎14-09-2025

I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."

XRaySpeX · ‎15-09-2025

Are you on contract or PAYG?

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Michael_D · ‎16-09-2025

Hi @Chloe0301

Welcome to the community.

Are you seeing this error in the EE app or is it on the EE website?

Can you try to delete the app and install it again, or if it is the website, try to clear the cookies and cache from the browser or try another browser?

Michael