Still can’t link phone to account

[Jonnyking1]

Hi, I have had the same problem since joining EE in November 24, have made more calls than I can count all to be told it can’t be solved. Pretty frustrating really, I want to be able to view my products and options regarding upgrades/additional services, how long my contract has left etc. I find it amazing that after nearly 12 months I’m still being told it’s a technical issue and there’s nothing that can be done. 

[Leanne_T · Accepted solution]

Morning @Jonnyking1 

I'm very sorry the error message in your EE account has not been sorted for you when you called. 

Our technical support team are the best people to get the message looked into and can raise a support ticket if needed. If the technical support team have opened a ticket previously and this is now closed, you can open a complaint on the Make a Complaint page and one of the team will get in touch to discuss everything with you. 

Leanne.

[Cananybodyhelp]

I have the same. I love how after a year of not getting it fixed you are told to ring up again by Leanne. As if you haven’t done this. 

I suggest requesting your GDPR in case someone cloned your account when purchasing in store?

There may be a way someone can prevent the iT system working divulging this. 

[EEusersuffolk]

There is a way and it’s very simple. If only the customer support either knew this or could advise this. 
if you have another email address to your existing ee email and are happy to use that instead, the problem is almost instantly solved

1) open a new ee account with a new email address.

2) go to link devices. And add the number you want to link. In my case it was my own mobile number. It then sends you a one time code as an sms. Add this in. It will then likely say this number is linked to another id or something like that. And that if you continue, the other id will be deleted. I went ahead and continued. And hey presto, not only my mobile but all the other 8 sims I have as a family and the broadband and everything appeared instantly in the app. 

so yes if you can afford to make a new account with a new email it ports everything ever instantly. Remember though. Your old email id will be deleted.