ported all ok yesterday, now new number showing

[LC65]

Moved from O2 yesterday, put sim in my iphone 13 and used it and my correct number showed when calling another mobile.

Today a new number is showing and all calls to my original number are going to VM.

Ive turned the phone off and on to no avail.

This wont be good for my business

[Chris_B]

@LC65  Turn off iMessage and FaceTime then restart the device, now check your number is correct in Settings>Phone.  If it is you can enable iMessage and FaceTime.  

 This issue was caused because you enabling iMessage and FaceTime before your number got ported and iMessage and FaceTime latch on the the number that on the sim even after you port a number over.   

[LC65]

many thanks for your response, followed your suggestion but still no change Im afraid.

[Jon_K]

Hi @LC65.

Does your correct number display in settings?

Is your old 02 SIM card working still?

Jon

[LC65]

Hi, the new number is showing in settings, old sim disposed of.

[Jon_K]

Thanks @LC65.

If you make a call to a friend or family member from your phone, which number shows up?

Jon

[LC65]

the new number

[Jon_K]

Thanks @LC65.

This would suggest the port isn't fully completed.

I'd recommend getting in touch with our Customer Care team so they can check the current status of your number port.

You will be able to call 150 from the new number.

Jon

[LC65]

yes, 100%, just spoken to EE.

Could have been avoided with a simple explanation of the porting process/timescales, perhaps a guide within the sim envelope.

Many thanks everyone

[bristolian]

---

@LC65 wrote:

Could have been avoided with a simple explanation of the porting process/timescales

---

There is some info, including the timescales, on this EE help page