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Sim Card not receiving messages or calls

Kos2doc
Visitor

‎02-07-2022 09:38 PM

Hi family,I have sim card which is not receiving or accepting calls at the moment. I need it for my online activation which I used it for .I need help 😫 

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎02-07-2022 10:11 PM

Hello @Kos2doc ,

 

Welcome to the community,

 

You have asked the question in SIM cards and porting, did you port your number from another network and if so, when did you do so?

 

Have you tried rebooting your phone, porting numbers will not be done over the weekend.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star

‎02-07-2022 10:32 PM - edited ‎02-07-2022 10:34 PM

Is it on contract or PAYG? If PAYG, when did you last use it?

 

Can you text from it? If so, What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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